Plants and trees shipped to you POTTED and therefore sometimes leafed out (non-dormant) are covered by a 30 day replacement policy from receiving, if they fail during that time, with no guarantee extending past 30 days or through the winter, or into the next year after purchase. Beyond this 30-day period no potted plants are covered. No trees or plants are guaranteed against winter kill. If you received a dormant/leafless POTTED tree or plant and that plant never leafs out or shows signs of life we will replace it for free. Simply contact us immediately, email several clear photographs and let us know exactly what it is you ordered and the concern with the plant.

PLEASE NOTE: We do not replace, refund or warrant under any circumstances, any plants killed by pets, deer/wild animals/livestock, machines/string trimmers, herbicides, neglect, dehydration, poor planting site, winter kill or planting error. That is far beyond our responsibility as a nursery and is the purchasers/customer’s liability only.  Autumn-shipped plants and trees are never under any Guarantee or replacement policy and are the buyers risk only.  This includes figs, elderberries, etc. shipped from September-November.

1) If you receive a package of plants from us and the box is not opened within 48 hours.
2) If you receive plants or trees from us and do not get them planted in the ground within five (5) days.
3) Our Replacement Policy is invalidated for any plants or trees planted in pots or containers of any kind.

4) If you receive potted trees or plants and do not get them planted in the ground within (7) days, or attempt to up-pot them into larger pots, store them potted over the winter, or raise them indoors.

5) Our Guarantee does not apply to plants shipped outside their recommended USDA hardiness zones given on our website. Example: Trees or plants recommended for USDA Zones 6-9 but shipped to and planted in USDA Zone 4 or 5 are disqualified for replacement.

6) Our Guarantee does not replace or warrant any plants killed by pets, deer/wild animals/livestock, machines/string trimmers, herbicides, neglect, dehydration, poor planting site, winter kill or planting error. That is far beyond the responsibility of us as a nursery and is the purchasers/customer’s liability only.

7) Our Guarantee does not apply to international orders. International orders do not have any Guarantee or replacement policy due to the extreme conditions plants or plant material must undergo in transit.

8) We strive to provide the highest quality plants available. However, our guarantee does not apply to fig trees or figs of any kind, pomegranates, or pawpaw trees (Asimina triloba). The fragile nature of these plants and the lack of cold hardiness of pomegranates and figs disqualify them from any replacement policy beyond receiving a damaged shipment OR receiving a dormant fig/pomegranate/pawpaw that shows no signs of life after planting according to our instructions. All liability with these plants is the buyer’s only.

All of these above events can lead to plant damage and plant demise which are far outside of our realm of responsibility as a nursery, and that disqualify you from receiving a replacement or refund. Under no circumstances does our liability as a nursery extend beyond the price of the plants or trees purchased from Peaceful Heritage Nursery.

We take pleasure in selling only the best fruiting plants possible at reasonable prices. If there is any problem with your order please contact us via email. As per our Guarantee, we replace plants shipped to you in a dormant state that fail to leaf or bud out or show signs of life by the June of the year you receive them. Refunds can be requested on any order (only if it has not yet shipped) and will be refunded in full. Already shipped or picked up orders can never be refunded.

No refunds will be issued on orders that have already shipped.

Trees/plants/plant material/seeds/scion wood cannot be returned and no refunds will be given on already shipped or picked-up orders of these products.

Plants that for whatever reason fail after leafing out and showing signs of regular growth are not refundable. They might be replaceable, see our Replacement policies above.

If we are unable as a nursery to replace a plant that qualifies for a replacement, and no other suitable replacement is available then we will issue the customer a full credit with our nursery.

If for whatever reason we as a nursery are unable to provide an item that was ordered, a store credit of equal value will be issued to the customer.

We take pleasure in selling only the best fruiting plants possible at reasonable prices. Pawpaw trees are fragile and adapted only to certain regions. However, many of our customers will be planting them in inappropriate locations and regions, or fail to give them adequate care and/or protection which will result in failure. We therefore offer no replacements or credit for failed pawpaw trees for any reason except breakage during shipment. This includes mechanical damage, animal damage, drought, extreme weather events, winter kill, etc, all of which are not covered by any Guarantee. If upon receiving you feel concerned about your trees contact us immediately.

Pawpaw trees/plant material/seeds/scion wood cannot be returned and no refunds will be given on already shipped or picked-up orders of these products.