SERVICE UPDATE- August 2022
At Peaceful Heritage Nursery LLC, we make every effort to supply you with the highest quality plants as well as outstanding customer service. This includes packaging and shipping your order in a safe and efficient manner.
We utilize UPS (United Parcel Service) for the majority of shipments. Seeds, books, cuttings, and an occasional tree/plant order are still being shipped via United States Postal Service (USPS).
The fact that we are using UPS means we can no longer ship orders to P.O. boxes. So, it is necessary to provide a street address where we can safely ship your order.
We are not able to ship orders to the following US States: UT, WA, ID, HI, PR, AK. We apologize for any inconvenience.
“Peaceful Heritage Nursery Company guarantees you will receive top-quality products and plants, true-to-name and type, disease-free and vigorous in growth when reasonable and proper care is given. Dormant, leafless plants that, once received and planted fail to show signs of life (by June of the year of shipment) when reasonable and proper care are given (including following the Planting Instructions emailed to each customer) will be replaced for free per the No Signs of Life policy.”
If there is any problem or concern with your order upon arrival, you must contact us immediately. We generally will replace for free any plants or shipments damaged during transit by the carrier if we evaluate that the damage is serious. If you think this has occurred you have 3 days to contact us upon arrival of your order or we will not be able to replace the shipment. You must follow the Damaged Shipment instructions below. Upon making a purchase with our nursery, you must agree to our Terms as described on this page.
Peaceful Heritage Nursery …
…strives to provide you with an unparalleled, excellent experience of ordering and receiving premium quality plants and trees. Critical to this exchange is our emphasis on excellent and timely customer service, communication and follow-through, as well as honest, ethical business practices. Part of achieving this goal is in providing clear Terms and Conditions that you, as our customer, must agree to when making a purchase with our nursery.
We are happy to give 100% full credit or a free replacement in the case of a shipment of plants arriving to you in damaged condition. Any orders received in DAMAGED CONDITION require the following steps in order to qualify for a credit or replacement: 1) We must be notified via phone or email of the damaged shipment with 3 days/72 hours of receiving said damaged shipment. 2) We will need you to email us SEVEN very clear photographs showing the damaged plants with ID tags, as well as 1) the damaged package 2) the UPS label, 3) The damaged plants inside and also outside the box. This is UPS protocol and requirements which we must follow. These conditions must be met in order to qualify for credit or a free replacement. If either of these conditions are not met, no credit or replacement will be made.
Scion wood, Cuttings, and Seeds
We do our very best to only sell and ship high-quality, living plant materials directly to you. How they are cared for after shipment is completely beyond our control and the many variables which may affect their survival are endless. Cuttings, seeds and scion wood are delicate and extremely perishable and can be challenging to establish.
Therefore, our replacement/credit policies DO NOT apply towards scion wood, seeds or cuttings of any kind, including root cuttings. These items are purchased at the buyer’s risk completely as they require considerable skill and outside inputs in order to be successful, and your success with these items will vary and is completely out of our control as a nursery. If you believe your shipment of seeds/cuttings/scion wood was delivered in a damaged or compromised state, provide clear photos and email us immediately.
PLEASE NOTE: It is also your responsibility as the customer to inform yourself of exactly what you are purchasing and to know beforehand if it is suitable for your needs, climate zone/region and to read descriptions carefully to know accurately what you are going to receive and how best to handle it.
NO SIGNS OF LIFE (no leaves, buds, or growth the Spring of same planting year)
Dormant and bare root plants that, once planted according to our directions that fail to leaf out and show any signs of life (by May 15th of the same shipping year only) will be replaced for free, because we stand by the premium quality of our plant stock and nursery practices. However, plants that were damaged once received by the customer due to planting error, neglect, dehydration after planting, leaving plants in their root wrap plastic packaging for more than 7 days, mechanical damage, freeze damage, planting in pots/containers, or not following the Planting Instructions emailed to every customer, are disqualified from free replacement or the No Signs of Life replacement policy.
If your plants fail to leaf-out after planting (and it is at least May 15th of the shipment year) please notify us immediately. We may inquire about a few details and may request several clear photographs of the plants to be emailed to us in order to provide proof of the claim and process your request. If we deem the plants you recieved as inadequate then we will send you a free replacement or give you equal store credit. Sorry, there are no refunds in such a case, only a free replacement or credit. Refunds are only available on orders that have not yet shipped.
Please note: Persimmon trees occasionally will not leaf out until late July or even August the year of planting. This is completely normal and healthy for them, and so if your persimmon trees have not leafed out you must wait until August before we can determine if you received a problematic tree. Failed persimmon trees will be replaced the following season, or we will provide equal store credit, as per our No Signs of Life policy.
YOUR RESPONSIBILITY AS OUR CUSTOMER
We do our very best to only sell and ship high-quality, living plants directly to you. How they are cared for after shipment is completely beyond our control and the many variables which may affect their survival are endless. Therefore, our replacement/credit policies apply only to purchased plants which do not show signs of life or sprout leaves by the June of the year you receive them or that are damaged during shipment to you by the carrier.
Plants which are otherwise damaged or destroyed by customer delay in unpacking plants or delays in planting them, inclement weather, improper handling, neglect, deer, animals, insects, pets, herbicides, dehydration/over watering, equipment,string trimmers, etc, cannot be replaced or refunded through our Guarantee. Sorry!
It is also your responsibility as the customer to inform yourself of exactly what you are purchasing and to know beforehand if it is suitable for your needs, climate zone/region and reading descriptions carefully to know accurately what you are going to recieve. We provide very clear and concise descriptions of species, variety, and approximate plant sizes for every item we sell, for this exact purpose of informing you, the customer, of what you are ordering. Plant sizes are approximate and may vary by a few inches occasionally. We deal in living, breathing plants and these have natural variations in size and height, so all sizes are approximate.
POTTED TREES AND PLANTS
Plants and trees shipped to you POTTED and therefore sometimes leafed out (non-dormant) are covered by a 30 day replacement policy from receiving, if they fail during that time, with no guarantee extending past 30 days or through the winter, or into the next year after purchase. Beyond this 30-day period no potted plants are covered. No trees or plants are guaranteed against winter kill. If you received a dormant/leafless POTTED tree or plant and that plant never leafs out or shows signs of life we will replace it for free. Simply contact us immediately, email several clear photographs and let us know exactly what it is you ordered and the concern with the plant.
PLEASE NOTE: We do not replace, refund or warrant under any circumstances, any plants killed by pets, deer/wild animals/livestock, machines/string trimmers, herbicides, neglect, dehydration, poor planting site, winter kill or planting error. That is far beyond our responsibility as a nursery and is the purchasers/customer’s liability only. Autumn-shipped plants and trees are never under any Guarantee or replacement policy and are the buyers risk only. This includes figs, elderberries, etc. shipped from September-November.
EITHER OF OUR REPLACEMENT POLICIES ARE INVALIDATED BY THE FOLLOWING CIRCUMSTANCES
1) If you receive a package of plants from us and the box is not opened within 48 hours.
2) If you receive plants or trees from us and do not get them planted in the ground within five (5) days.
3) Our Replacement Policy is invalidated for any plants or trees planted in pots or containers of any kind.
4) If you receive potted trees or plants and do not get them planted in the ground within (7) days, or attempt to up-pot them into larger pots, store them potted over the winter, or raise them indoors.
5) Our Guarantee does not apply to plants shipped outside their recommended USDA hardiness zones given on our website. Example: Trees or plants recommended for USDA Zones 6-9 but shipped to and planted in USDA Zone 4 or 5 are disqualified for replacement.
6) Our Guarantee does not replace or warrant any plants killed by pets, deer/wild animals/livestock, machines/string trimmers, herbicides, neglect, dehydration, poor planting site, winter kill or planting error. That is far beyond the responsibility of us as a nursery and is the purchasers/customer’s liability only.
7) Our Guarantee does not apply to international orders. International orders do not have any Guarantee or replacement policy due to the extreme conditions plants or plant material must undergo in transit.
8) We strive to provide the highest quality plants available. However, our guarantee does not apply to fig trees or figs of any kind, pomegranates, or pawpaw trees (Asimina triloba). The fragile nature of these plants and the lack of cold hardiness of pomegranates and figs disqualify them from any replacement policy beyond receiving a damaged shipment OR receiving a dormant fig/pomegranate/pawpaw that shows no signs of life after planting according to our instructions. All liability with these plants is the buyer’s only.
All of these above events can lead to plant damage and plant demise which are far outside of our realm of responsibility as a nursery, and that disqualify you from receiving a replacement or refund. Under no circumstances does our liability as a nursery extend beyond the price of the plants or trees purchased from Peaceful Heritage Nursery.
REFUNDS AND CREDIT
We take pleasure in selling only the best fruiting plants possible at reasonable prices. If there is any problem with your order please contact us via email. As per our Guarantee, we replace plants shipped to you in a dormant state that fail to leaf or bud out or show signs of life by the June of the year you receive them. Refunds can be requested on any order (only if it has not yet shipped) and will be refunded in full. Already shipped or picked up orders can never be refunded.
No refunds will be issued on orders that have already shipped.
Trees/plants/plant material/seeds/scion wood cannot be returned and no refunds will be given on already shipped or picked-up orders of these products.
Plants that for whatever reason fail after leafing out and showing signs of regular growth are not refundable. They might be replaceable, see our Replacement policies above.
If we are unable as a nursery to replace a plant that qualifies for a replacement, and no other suitable replacement is available then we will issue the customer a full credit with our nursery.
If for whatever reason we as a nursery are unable to provide an item that was ordered, a store credit of equal value will be issued to the customer.
Pawpaw Tree Information
We take pleasure in selling only the best fruiting plants possible at reasonable prices. Pawpaw trees are fragile and adapted only to certain regions. However, many of our customers will be planting them in inappropriate locations and regions, or fail to give them adequate care and/or protection which will result in failure. We therefore offer no replacements or credit for failed pawpaw trees for any reason except breakage during shipment. This includes mechanical damage, animal damage, drought, extreme weather events, winter kill, etc, all of which are not covered by any Guarantee. If upon receiving you feel concerned about your trees contact us immediately.
Pawpaw trees/plant material/seeds/scion wood cannot be returned and no refunds will be given on already shipped or picked-up orders of these products.
By making a purchase with our nursery you are agreeing to our Terms and Conditions. We have aimed to make these as fair and reasonable as possible. Peaceful Heritage Nursery assumes no liability beyond the price of the plants/plant material and trees purchased, for any reason. Thanks for doing business with us!
We no longer are shipping orders of live plants to Washington, Utah, and Idaho. Due to state regulations as well as ongoing challenges with orders shipping to these states, we now only ship books, seeds, cuttings, and other similar items. We apologize for any inconvenience.
If you wish to order any of the above mentioned items and live in ID, UT, WA state, you will need to email us your order and shipping info to [email protected] . Shipping to UT, ID, and WA may require additional shipping fees. We do not ship any items to: Alaska, Puerto Rico, Guam, or Hawai’i,
We respect your privacy and never sell or give your information to any third party, including your email address, physical address or telephone number. We use your contact information only to contact you if we have any questions, and to occasionally send out valuable promotional emails and newsletters. You can easily unsubscribe from any of our promotional emails via the opt out at the bottom of the email received.